SMS Terms of Service

SMS/Text Messaging Terms of Service

Owl Vans LLC ("Owl Vans", "we", "us") offers SMS/text messaging services to keep you informed about your orders, provide customer support, and share product updates. By opting in to our SMS program, you agree to the following terms.

How to Opt In

You may opt in to receive SMS messages from Owl Vans by any of the following methods:

Texting us first: Send a text message to our business phone number. By initiating a text conversation with Owl Vans, you consent to receive SMS replies and related follow-up messages.
Website form: Provide your phone number and check the SMS consent box on our Contact Us page or during checkout.
Keyword opt-in: Text START to our business number to begin receiving messages.

Types of Messages

Once opted in, you may receive messages related to:

Order confirmations, shipping updates, and delivery notifications
Customer care and support responses
Product recommendations and promotional offers (if you have opted in to marketing messages)
Appointment or installation reminders

Message Frequency

Message frequency varies based on your interactions with us. You may receive multiple messages per transaction or support inquiry.

Message and Data Rates

Message and data rates may apply. Check with your mobile carrier for details about your text and data plan.

How to Opt Out

You may opt out of receiving SMS messages at any time by replying STOP to any message from Owl Vans. You will receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.

Help

For help or questions about our SMS program, reply HELP to any message, call us at (866) 695-8267, or email hello@owlvans.com.

Consent and Data Sharing

Your SMS opt-in consent and mobile phone number will not be sold to or shared with third parties or affiliates for their marketing or promotional purposes. We may share your phone number with service providers who assist us in delivering text messages (e.g., our SMS platform provider), but only as necessary to fulfill that service and subject to appropriate data protection obligations.

Privacy

Your privacy matters to us. Please review our Privacy Policy for information on how we collect, use, and protect your personal information, including your mobile phone number.

Changes to These Terms

We may update these SMS terms from time to time. Continued participation in our SMS program after changes are posted constitutes your acceptance of the updated terms.

Last updated: September 15, 2026