Customer Experience Specialist (Customer Service and Inside Sales Hybrid position) Mesa, AZ
This is your opportunity to join an amazing team in one of the fastest-growing companies in the adventure van industry. Owl Vans was started 5 years ago and has become the world leader in Adventure Van accessories and needs additional help in Customer Experience. Owl is looking for a full-time Customer Experience Rep who will also assist our inside Retail sales and support department.
This is a huge opportunity for a dedicated individual who is enthusiastic about the outdoors and wants to share that passion with others. Skiing, Snowboarding, Mountain biking, off-roading, overlanding, camping, and paddle boarding, are all adventures our customers enjoy and we’re here to offer them the best products and experience so they can live their “VanLife,” to the fullest and “Explore More.”
As part of our Customer Experience team, you will serve as the point of contact for customer questions and guide individuals on what products are right for them. This includes supporting their installation questions and problem-solving issues. Owl firmly believes in being a customer-focused brand and we provide all of our Customer Experience team members with the tools and autonomy needed to make customers happy. With 300+ 5 star reviews and an overall rating of 4.99 on Google, we take a lot of pride in outstanding service.
Daily tasks can range from scheduling an installation, answering product questions, taking online orders, or helping a frustrated customer feel well taken care of. We work in a team atmosphere that strives to meet monthly sales goals and 100% customer satisfaction. Your computer skills, problem-solving, and commitment to create an awesome experience in every interaction will ensure your success.
If you want to be a part of this team and a rapidly growing industry in the outdoor/offroad space then this is an opportunity for you. Contact us with your cover letter and resume today!
- Job Type: Full-time
- Total comp: Salary+Commission 80k-90k yearly.
- Health insurance
- 401 K
- Paid time off
- Schedule: 8 hour Day shift
- Monday to Friday
- This is NOT a remote position.
5+ years of customer service experience or sales
- Must have a positive attitude that comes across over the phone
- Compliance with Drug-free Workplace Policy
- Able to pass a pre-employment background check upon offer of employment
- Able to work a 40-hour (minimum) work week
- Ability to join the company at select van shows through the summer.
To apply please send a resume to: email@example.com